Project Overview

Picture this: a bustling multi-location company, each branch brimming with energy and ambition. But behind the scenes, their communication infrastructure is struggling – their PBX system, a relic of the past, is plagued with instability issues. To make matters worse, the specter of obsolescence looms large, with their 10+ year old legacy PBX nearing its end-of-life and end-of-support status.

Enter us, the cavalry they didn’t know they needed. When this company reached out to us, they were at a crossroads, hesitant to take the leap into modern telephony solutions. Their concerns were valid – the upgrade process seemed daunting, fraught with complexity. They needed assurance that their transition would be smooth, seamless, and most importantly, led by a team of Microsoft Teams Voice experts.

And that’s where we came in.

Demographics

Armed with our wealth of experience and expertise in telecommunications, we embarked on a mission to revolutionize this customer’s communication landscape. We listened intently to their needs, understanding the unique challenges posed by their multi-location setup with complex call routing. With meticulous planning and precision, we designed a unified communications solution – one that was not only reliable but also scalable to support their future growth.

But our journey didn’t end there. We were there every step of the way, guiding them through the implementation process with care and diligence. Our team of telecommunications professionals left no stone unturned, ensuring that every aspect of the transition was executed flawlessly.

• Multi-location e911 compliant
• Multi-site call queue/ACD functionality with ability to view real-time ACD metrics
• Call recording and archival functions for call center agents
• Ability to outpulse multiple caller ID’s based on the location
• Would prefer low/no per-seat cost