After a series of mergers and organizational realignments, a client was left with a fractured monitoring environment. Three platforms, an outdated SolarWinds instance, a heavily customized Zabbix deployment, and a legacy Nagios system were running in parallel, each inherited from different teams. None of these platforms shared a central source of truth. Device naming conventions, alert logic, and integration points varied wildly.
Engineers had to cross-check three different interfaces to troubleshoot a single incident. Alert fatigue was rampant, correlation was inconsistent, and critical events occasionally slipped through the cracks due to blind spots or stale configurations. Each system carried its own technical debt and tribal ownership. None were integrated. None were stable. None were sustainable.
The client needed consolidation. They wanted a single pane of glass to unify their monitoring, and they chose to modernize around SolarWinds. But they needed a partner who could design a scalable architecture, migrate years of accumulated logic and integrations, and avoid operational blind spots during the transition.
August 2016
Telecommunications
Operational Excellence
We started by performing a complete discovery of all monitored assets, integrations, and dependencies across the three environments. Every rule, check, and trigger was cataloged to ensure no critical logic was lost during migration.
This staged, data-driven approach ensured operational consistency while laying the foundation for a sustainable monitoring future.
The result was a single, modern SolarWinds instance built for scalability and reliability. All infrastructure, servers, network devices, firewalls, applications, and CPE was migrated under standardized templates. The client’s NOC team gained a unified dashboard with consolidated alerts, clear escalation paths, and comprehensive performance visibility.
We also unlocked advanced SolarWinds features that hadn’t been leveraged before, including NetPath monitoring, intelligent thresholds, and custom reports tailored for executives and operations. Role-based access control (RBAC) policies were implemented to delegate visibility by team, and automated backup routines were deployed to prevent configuration drift.
What had once been a patchwork of tools was transformed into a streamlined, future-ready monitoring architecture.
The client successfully retired three aging monitoring platforms and consolidated all observability into a single SolarWinds environment. The results were immediate and measurable:
Reduced MTTR: Mean time to resolution dropped significantly thanks to unified alerts and dashboards.
Noise Elimination: Duplicate and conflicting alerts disappeared, cutting down on fatigue and wasted cycles.
Faster Outage Detection: NOC teams could detect and escalate issues more quickly with consistent, validated alert logic.
Operational Clarity: Monitoring went from a fragmented, unreliable patchwork to a stable, structured system with full internal ownership.
This wasn’t just a platform upgrade—it was an operational reset. By consolidating monitoring, the client regained confidence in their observability layer and freed their teams to focus on resolution instead of reconciliation.
Complex
Debian, dotnet, Microsoft SQL, MySQL, Nagios, Python, Solarwinds Orion, Windows Server, Zabbix
