Whether your just starting out or a part of an established 24x7x365 contact center, our team of industry experts has the experience to deliver results. Our clients tell us we get the job done differently than other firms because we really listen, provide unbiased feedback and analysis, and deliver high value results focused on their needs. We’re passionate about solving contact center challenges — whether it’s helping spearhead a new initiative, being a catalyst for change, introducing new technologies or processes, planning for or leading implementation, transferring knowledge, or adding expertise and bandwidth to client project teams.
Experience when you need it the most
Efficient, scalable operations is everyone’s goal – getting there will be your biggest challenge. Our team of skilled professionals brings decades of experience in designing strategic, well thought out contact centers.
We’ll help you design, build, implement and measure process-driven, financially sound solutions that are aligned with business goals.
We deliver actionable recommendations that enable our clients to embrace the project to see measurable results.
solutions for your success
Data driven results
Track key performance indicators (KPI) to measure and evaluate individual, team and departmental performance.
Distribute calls and workload efficiently across one contact center or between multiple global contact centers.
Centrally monitor agents to ensure word tracks, script adherence and customer service soft skills.
Technology driven logic
Use technology to prioritize your important customers and route them to a dedicated team of agents.
future proof engineering
Great Plains, Quickbooks, Salesforce, SugarCRM
Microsoft SQL, MySQL, Postgres, CouchDB
CentOS, Microsoft Windows, RedHat, Ubuntu
Angular, ASP, ASP.Net, PHP