Contact Center Optimization

Whether your just starting out or a part of an established 24x7x365 contact center, our team of industry experts has the experience to deliver results. Our clients tell us we get the job done differently than other firms because we really listen, provide unbiased feedback and analysis, and deliver high value results focused on their needs. We’re passionate about solving contact center challenges — whether it’s helping spearhead a new initiative, being a catalyst for change, introducing new technologies or processes, planning for or leading implementation, transferring knowledge, or adding expertise and bandwidth to client project teams.

Experience when you need it the most
Efficient, scalable operations is everyone’s goal – getting there will be your biggest challenge. Our team of skilled professionals brings decades of experience in designing strategic, well thought out contact centers.

Methodology
We’ll help you design, build, implement and measure process-driven, financially sound solutions that are aligned with business goals.

Results
We deliver actionable recommendations that enable our clients to embrace the project to see measurable results.

how can we help you?

Have questions? We’re here to help!  Select a contact method below to be instantly connected to our team.

solutions for your success

Data driven results

Track key performance indicators (KPI) to measure and evaluate individual, team and departmental performance.

Scalability

Distribute calls and workload efficiently across one contact center or between multiple global contact centers.

Auditing

Centrally monitor agents to ensure word tracks, script adherence and customer service soft skills.

Technology driven logic

Use technology to prioritize your important customers and route them to a dedicated team of agents.

why businesses choose us

Turn Key

We take the time to understand your solution so our team can engineer and deliver an end-to-end solution that will grow with your business.

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Scalability

Our team takes your requirements and turns your end-result into a solution that will grow with your company for years to come.

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Reliability

Your solution can be hosted at your premise or in the cloud. All solutions are developed with 99.999% (or greater) up time.

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future proof engineering

applications

Great Plains, Quickbooks, Salesforce, SugarCRM

databases

Microsoft SQL, MySQL, Postgres, CouchDB

operating systems

CentOS, Microsoft Windows, RedHat, Ubuntu

programming languages

Angular, ASP, ASP.Net, PHP

talk to an optimization expert today!